Answer to Question 1
B
The Theory X view is that in bureaucratic organizations, employees prefer security, direction, and
minimal responsibility. Coercion, threats, or punishment are necessary because people do not like their
work to be done.
Answer to Question 2
D
A competitive analysis probes how the competition is performing by examining other hospitals'
practices. Demographic information identifies unique characteristics of the market that influence
patient behavior. Regulatory influences affect financial performance and are influenced by several
governing bodies. Strategic initiatives include strategic plans that guide the direction of the
organization over several years.