Answer to Question 1
1,2,3,4,5
Rationale: End-users are identified and grouped by job class responsibilities. The training needs of each job class are determined according to what functions each will perform. Professional skill level does not determine training needs. Administrators decide what applications or modules will be automated first and end-user training is delivered based upon these decisions. User classes are defined as the personnel who perform similar functions. User classes refine the types of training classes needed for implementation.
Answer to Question 2
3
Feedback
1 Thinking family reminds the nurse that all family members are influenced by a chronic illness.
2 Adequate staffing allows time for effective family-focused care.
3 Adequate time is required for the nurse to share the chronic health experience with the family.
4 Human connections lead to attentive and effective communication.