Sarah, RN, complains to you that a male nurse from a different ...

[awywial]

Sarah, RN, complains to you that a male nurse from a different culture sits very close during charting and leans toward her when speaking.
 
  In responding to Sarah, you consider that differ-ences across cultures that are relevant to this situation include: a. Eye contact.
  b. Personal space.
  c. Harassment.
  d. Expressions of feeling.

Question 2

Hospitals must submit specific quality performance data regarding Medicare patients or risk ____.
 
  a. An increase in federal tax
  b. Decreased payments
  c. Fewer physician referrals
  d. Joint Commission sanctions

[morrie123456]

Answer to Question 1

B
Body movements, eye contact, gestures, verbal tone, and physical closeness when communicat-ing are all part of a person's culture. For the nurse manager, understanding these cultural beha-viors is critical in accomplishing effective communication within the diverse workforce popula-tion.

Answer to Question 2

B
One of the first actions resulting from the Hospital Quality Initiative has been to require hospitals to submit their quality performance data for 10 measures to comply with the Medicare Prescrip-tion Drug Improvement and Modernization Act. Organizations that do not submit these data were to receive 0.4 smaller Medicare payments in fiscal year 2005.

[awywial]

Excellent

[olderstudent]

TYSM