Answer to Question 1
A, D, E
These behaviors foster teamwork and positive morale. Answer b does not portray a manager that trusts her employees to handle complaints themselves nor does it exemplify that the manager examines all aspects of a problem prior to reacting to it. Answer c is incorrect because an effec-tive manager must be flexible and vary her or his style to meet the needs of the situation. Answer f is incorrect because decision by consensus is not realistic nor acceptable in many situations.
Answer to Question 2
T