Answer to Question 1
B
Empowerment is the giving of authority, responsibility, and the freedom to act. In this situation, the manager has given authority, responsibility, and the freedom to act in the investigation and resolution of this issue. Adaptation is the ability to adjust behaviors and other resources to match the situation, which is a behavior competency of leadership. Flexibility is the ability to tolerate ambiguity and have a sense of personal empowerment. Relationship management is effective communication with others that disarms conflict that can help develop the emotional maturity of team members.
Answer to Question 2
D
Public and non-profit hospitals are tax exempt and have a concomitant responsibility to provide mandated community service such as delivering care to the poor and indigent. To keep a non-profit status, facilities must make a good-faith effort to provide community service and charity care Non-profit organizations located in impoverished urban and rural areas are often economically disadvantaged by the amount of uncompensated care that they provide.