Author Question: Quality planning establishes the design of a product, service, or process that will meet customer, ... (Read 66 times)

moongchi · **on:** Jul 7, 2018

Quality planning establishes the design of a product, service, or process that will meet customer, business, and operational needs to produce the product before it is produced. Quality planning follows a universal sequence of steps.

List the universal sequence of steps in order. a. Identify customers and target markets.
b. Discover hidden and unmet customer needs.
c. Develop a service or product that exceeds customers' needs.
d. Transfer these designs to the organization and the operating forces to be carried out.
e. Translate these needs into product or service requirements: a means to meet their needs.
f. Develop the processes that will provide the service, or create the product, in the most effi-cient way.

Question 2

A major communication pathway between the immune system and the brain is through cytokines such as interleukins, interferons, tumor necrosis factors, and growth-stimulating factors.

Indicate whether the statement is true or false

qytan · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

A, B, E, C, F, D
Quality planning follows a universal sequence of steps, as follows:
Identify customers and target markets. Discover hidden and unmet customer needs. Translate these needs into product or service requirements: a means to meet their needs (new standards, specifications, etc.). Develop a service or product that exceeds customers' needs. Develop the processes that will provide the service or create the product in the most efficient way. Transfer these designs to the organization and the operating forces to be carried out (Juran Institute, 2009, 1-2).

Answer to Question 2

T