Answer to Question 1
B
Leadership is the process of influencing people to accomplish goals by inspiring confidence and support among followers. Answer b is supportive of a team member's work and depicts some skill at interpersonal relationships. Answers a, c, and d discourage teamwork and display a lack of confidence in work of the other disciplines.
Answer to Question 2
C
The age, size, technical systems, and the environment in which the organization functions are factors that influence its structural design. The structure of an organization is defined as the total of the ways in which its labor is divided into distinct tasks and how coordination is achieved among these tasks. Structural design is not the brick and mortar of the facility.