Author Question: Which of the following are examples of application of the Leadership Rounding Tool? (Select all that ... (Read 55 times)

penguins · **on:** Jul 7, 2018

Which of the following are examples of application of the Leadership Rounding Tool? (Select all that apply.)

a. What is working well for you during bedside reporting?
b. What has not worked for you today?
c. Is there someone on your team who de-serves special recognition for her efforts in the implementation?
d. Did you have a good vacation?

Question 2

How are services differentiated from products (select all that apply)?

a. Services can be stored for later use.
b. Service denotes action.
c. Services are tangible items.
d. Services result in the ownership of some-thing.
e. A product may be an idea, a good, a ser-vice, or a combination.

aloop · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

A, B, C, D
The Leadership Rounding Tool suggests establishing and maintaining rapport and asking what is working well, what was a barrier, and who should be recognized, as well as answering tough questions.

Answer to Question 2

B, E
Services are differentiated from products that are goods by four characteristics: 1) intangibility, 2) inseparability, 3) variability, and 4) perishability. A service denotes action, occurs at the time of provider-customer interactions, and varies according to circumstances related to both the pro-vider and customer. Services cannot be saved or stored for later use.