Edith has been vocal about her negative concerns related to a new ...

[tiara099]

Edith has been vocal about her negative concerns related to a new charting system and frequently expresses the view that keeping the old system would have been just fine. In facilitating change, your best approach to Edith would be to:
 
  a. Put her in the pilot planning group for the change.
  b. Determine if she has considered retire-ment.
  c. Schedule her work assignment so that it coincides with those of two staff members who are confident with technology and the change.
  d. Avoid discussion of the change, and trust that with sufficient training and informa-tion, she will change.

Question 2

A successful enterprise risk management (ERM) program will (select all that apply):
 
  a. identify risks.
  b. improve quality.
  c. prevent damage.
  d. control occurrences.
  e. control legal liability.

[GCabra]

Answer to Question 1

C
Laggards prefer keeping traditions and openly express their resistance to new ideas. Having a group of change agents and innovators on board to champion an idea builds what Patterson et al. call social motivation and social ability. This group can help staff, such as laggards, who are less adept at change.

Answer to Question 2

A, C, D, E
ERM program is defined as an organization-wide program to identify risks, control occurrences, prevent damage, and control legal liability; it is a process whereby risks to the institution are evaluated and controlled.