Sarah is involved in intervening when a patient attempts to harm ...

[vicotolentino]

Sarah is involved in intervening when a patient attempts to harm herself on the unit. During the interaction, the patient slaps Sarah across the face. As a head nurse, it is important that you:
 
  a. Offer Sarah immediate education and training in self-defense.
  b. Assist with follow-up documentation and offer access to counseling.
  c. Provide access to a lawyer.
  d. Encourage Sarah to see the incident as a normal part of care.

Question 2

The home health agency hired an expert in financial management to evaluate and propose a plan for reversing growing expenses and decreasing revenues.
 
  The expert is well respected, both per-sonally and professionally, by members living in this small community. To be effective, staff will need to perceive this change agent as: a. Trusted, quiet.
  b. Flexible, informal.
  c. Credible, enthusiastic
  d. Communicative, personable.

[Joy Chen]

Answer to Question 1

B
Training should be conducted on a regular basis and cover a variety of topics, including policies and procedures for reporting, record-keeping, and for obtaining medical care, counseling, work-ers' compensation, or legal assistance after a violent episode or injury.

Answer to Question 2

C
To influence the decision, the expert must be seen as having knowledge of what matters to the people that they lead and of the change area itself. The expert also must be enthusiastic and communicative and have referent power.

[vicotolentino]

TYSM

[Mochi]

Gracias!