Author Question: Incivility is a disruptive behavior or communication that creates a negative environment and ... (Read 58 times)

RYAN BANYAN · **on:** Jul 7, 2018

Incivility is a disruptive behavior or communication that creates a negative environment and interferes with quality patient care and safety. The manager can implement the following steps that help to alleviate uncivil behavior on a unit.

A) Suspending the staff member from work, B) Providing written admonishment that is discussed and placed in the employee's file, C) Providing verbal admonishment, D) Terminating the staff member a. A, B, C, D
b. B, A, C, D
c. C, B, A, D
d. C, A, B, D

Question 2

Incivility is a disruptive behavior or communication that creates a negative environment and interferes with quality patient care and safety. The manager can implement steps that help to al-leviate uncivil behavior on a unit.

Which of the following would not be an appropriate first step? a. Suspending the staff member from work
b. Providing written admonishment that is discussed and placed in the employee's file
c. Providing verbal admonishment
d. Terminating the staff member

meltdown117 · **Reply #1 on:** Jul 7, 2018

Answer to Question 1

C
The steps in progressive discipline are followed from the least severe (counseling the employee) to the most severe (termination). Studies have shown that following this sequence provides a fair and effective plan for discipline and remediation.

Answer to Question 2

D
Dismissal does not enable the present organization to attempt remediation of the behavior and is not consistent with first steps in progressive discipline.