In working with Cheryl, her mentor suggests that it is really ...

[piesebel]

In working with Cheryl, her mentor suggests that it is really important for Cheryl to engage in self-appraisal and to know her strengths. This observation is based on an understanding that:
 
  a. Self-confidence comes automatically out of leading.
  b. Self-confidence requires constant self-affirmation of strengths.
  c. There is little external motivation and af-firmation in leadership.
  d. Supervisors of leaders rarely provide feedback.

Question 2

During a discussion of concern about approaches used with aggressive patients in the Emergency Department, several staff members express concern for their safety. As a leader, the nurse man-ager should:
 
  a. Look directly at speakers and acknowl-edge their comments.
  b. Promise to implement each suggestion that is made.
  c. Implement the idea that receives the most discussion.
  d. Listen but implement the plan that she had in mind before the discussion began.

[epscape]

Answer to Question 1

C
Followers usually hold opinions about decisions that are made; these opinions can be favorable or not, which means that external motivation and affirmation are rare. Leaders have to be confident in their own abilities and enthused about the vision that they have created.

Answer to Question 2

A
One of the five rules for leaders is to listen to the constituentsin this instance, the staff mem-bers who have safety concerns. Active listening in the United States means establishing direct eye contact and asking probing questions. Listening does not obligate the leader to any one course of action. Action will be based on what is best for the group.

[piesebel]

Gracias!

[kusterl]

TYSM