To be of most help to patients who are dying and their families, ...

[piesebel]

To be of most help to patients who are dying and their families, nurses must:
 
  a. keep abreast of the latest trends and findings associated with end-of-life issues.
  b. examine their own feelings, thoughts, and beliefs about death and dying.
  c. incorporate all aspects of best practices in promoting health.
  d. all of the above

Question 2

The nurse manager decides to use a mediator to help resolve the staff's conflict. A basic strategy for truly addressing this conflict is to:
 
  a. Identify the conflicting facts.
  b. Be determined to resolve the conflict.
  c. Schedule a meeting time for resolution.
  d. Have a clear understanding of the differ-ences between the parties in conflict.

[chevyboi1976]

Answer to Question 1

D

Answer to Question 2

D
It is important for each person in the conflict to clarify the conflict as I see it and how it makes me respond before all the persons involved in the conflict can define the conflict, devel-op a shared conceptualization, and resolve their differences.

[piesebel]

Thanks for the timely response, appreciate it

[helenmarkerine]

Gracias!