Author Question: A nurse makes a medication error that is not serious and does not cause harm to the patient. As the ... (Read 64 times)

jayhills49 · **on:** Jul 8, 2018

A nurse makes a medication error that is not serious and does not cause harm to the patient. As the head nurse, your best action would be to:

a. Call attention to it by posting the critical incidents report at the nursing station.
b. Include the mistake on the nurse's per-formance appraisal.
c. Apologize to the patient for the error, and indicate that discipline has occurred.
d. Educate the nurse on how to provide an apology to the patient.

Question 2

The goals of a performance appraisal should include (select all that apply):

a. improving performance.
b. improving communication.
c. punishing negative behavior.
d. providing a basis for termination if neces-sary.
e. providing a raise if earned through posi-tive behavior.

amit · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

D
Service recovery ensures responsiveness to the patient, and as part of service recovery, it is im-portant to address an error in the most productive way, which also includes the nurse who made the error offering an apology to the patient.

Answer to Question 2

A, B, D
The goals of a performance appraisal are to improve performance; improve communication; reinforce positive behavior; communicate about and ultimately correct negative or less-than-optimal behaviors; provide a basis for rewards, which also is a basis for motivation; provide a basis for termination if necessary; identify learning needs; and develop personnel.