A nursing manager recognizes that the changes that she is ...

[Collmarie]

A nursing manager recognizes that the changes that she is expected by administration to implement will be met with staff resistance. She is committed to determining the root of the re-sistance and communicating positively with her staff.
 
  The nurse manager's actions characterize her as a(n): a. change agent.
  b. implementation expert.
  c. restructuring motivator.
  d. supervisory threat.

Question 2

According to the complexity theory, which of the following should be the focus of measure-ment?
 
  a. Cost per hospital day
  b. Bed utilization
  c. Infection rates
  d. Staff morale and budgets

[Sammyo]

Answer to Question 1

A
The change agent needs to anticipate resistance, determine why it is occurring, and try to deter-mine what the person who is resisting is trying to protect.

Answer to Question 2

D
According to complexity theory and the principle Think systematically, you cannot ignore ob-jective data or nonmeasurable data, as both inform decisions.

[Collmarie]

TYSM

[kswal303]

Excellent