Procrastination, inability to say no, management by crisis, ...

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Procrastination, inability to say no, management by crisis, haste, indecisiveness, interrupting telephone calls, socialization, and complaining are all examples of:
 
  a. mistakes c. time wasters
  b. errors d. new nurses

Question 2

Which of the following is not necessarily a concern addressed in shift action plans?
 
  a. resources c. task completion due dates and times
  b. optimal outcomes d. guidelines for task completion

[meryzewe]

Answer to Question 1

C
Marquis and Huston (2009) identified five criteria that contribute to wasting time and hindering the achievement of outcomes. These five criteria are: 1) procrastination, 2) inability to delegate, 3) inability to say no, 4) management by crisis or haste, and 5) indecisiveness. Sullivan and Decker (2009) added interrupting telephone calls and socialization to this list. Reed and Pettigrew (2006) also added complaining to this rather lengthy list.

Answer to Question 2

B
A number of concerns can be addressed in shift action plans. Some of these include: 1) understanding the big picture (e.g., staffing issues, number of patients, environmental concerns), 2) task completion due dates and times (e.g., time frame for accomplishment of tasks), 3) understanding the priorities (e.g., emergency equipment checks, identification of patients who are at greatest risk for life-threatening complications, 4) reasonable outcomes (e.g., those that are realistic to accomplish, not optimal outcomes), and 5) resources (e.g., staff available to do the work).

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