What is the most effective method of determining the cause of ...

[Mimi]

What is the most effective method of determining the cause of nursing turnover?
 
  1. An exit interview with the employee
  2. A report by the nurse manager
  3. A mailed survey to the employee several weeks after the resignation
  4. An interview with employee peers

Question 2

An OB manager discusses a nurses performance with the CNO (chief nurse officer). The CNO learns the nurse has had multiple client and physician complaints in which the manager has counseled the nurse.
 
  The behavior continues even though the nurse has received verbal and written warnings. Which course of action would be appropriate at this time? 1. Issue another written warning.
  2. Place the nurse in orientation.
  3. Terminate the nurse.
  4. Transfer the nurse to another department.

[medine]

Answer to Question 1

3
Explanation: 1. A mailed survey weeks after the employee resignation may be the most effective method to
measure nursing turnover. Although an exit interview is usually done, it may not be the most
effective method of evaluating the employees satisfaction. An employee may not be fully
truthful if he or she intends to use the previous employer as a reference for a future job. Several
weeks later an employee may be in a new job, which could allow for a more honest reflection
on reasons for leaving the previous position. The nurse manager may or may not be aware of
the reasons for nurses leaving their positions and may have a bias toward an unhappy
employee. Coworkers may have insight into the reason for a fellow employee leaving but are
not the most effective in evaluating turnover.

Answer to Question 2

3
Explanation: 1. Termination is the next course of action when the nurse has had to opportunity to correct the
behaviors. The nurse has already received verbal and written warnings. Transferring the nurse
to another department does not address the issues.

[Mimi]

YES! Correct, THANKS for helping me on my review

[mjenn52]

Gracias!