Author Question: A medical-surgical nurse is being reprimanded by the manager. The nurse did not follow unit policy ... (Read 83 times)

berenicecastro · **on:** Jul 8, 2018

A medical-surgical nurse is being reprimanded by the manager. The nurse did not follow unit policy in relaying a clients complaint regarding another staff member. The nurse insists they managed the situation appropriately.

Which action would be appropriate for the manager to discuss with the nurse? 1. Schedule a follow-up meeting.
2. Explore alternative solutions to the situation.
3. Meet with the human resources director.
4. Discuss the nurses competence.

Question 2

An OB nurse has violated a unit policy. The OB manager is discussing the incident with the nurse. During the discussion the nurse informs the OB manager of the actions of other staff and the physicians attitude leading up to the event.

How should the manager address these issues? 1. Inform the nurse the physicians attitude is none of their business.
2. Inform the nurse of the policy violation.
3. Ask the nurse about the physicians attitude and the staff actions during the incident.
4. Redirect the nurse to focus on the issue.

al · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

2
Explanation: 1. Exploring alternatives allows the nurse to develop problem solving skills and assist in the
prevention of future problems related to the situation. A follow-up meeting may or may not be
required. A meeting with the human resources director is not necessary unless mediation is
needed.

Answer to Question 2

4
Explanation: 1. The physicians attitude and the staffs actions are not the issue the manager is addressing at
this moment. The nurse is already aware of the policy violation because it has been discussed.