Answer to Question 1
4
Rationale 1: Consensus occurs when all parties come together and decide the best solution to the issue.
Rationale 2: In a win-win solution, no one loses. That is not the case in this situation.
Rationale 3: The supervisor is not forcing an immediate end to the conflict, but is calling for a majority vote.
Rationale 4: Someone will win in this case and someone will lose.
Global Rationale:
Answer to Question 2
4
Rationale 1: Reducing the nurse's work load is not addressing the nurse's concerns or requests.
Rationale 2: Transferring the nurse to the medical-surgical unit may add to the stress and is not a win-win situation for both parties.
Rationale 3: Written instructions will not address the nurse's concerns or requests.
Rationale 4: If staff members appear to be under a great deal of stress, the manager must help identify the source and decide how these can be reduced or eliminated. In some cases, additional training or education is necessary.
Global Rationale:
