In order to come to a solution for an ongoing conflict among ...

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In order to come to a solution for an ongoing conflict among several nursing units, the nursing supervisor says, Your managers will meet to create a voting form representing both sides of this issue.
 
  Each of you will vote and the majority will rule. What kind of a solution is the supervisor seeking? 1. Consensus
  2. Win-win
  3. Forcing
  4. Win-lose

Question 2

A nurse who transferred from the medical-surgical unit completed orientation to the ICU 6 weeks ago, but is stressed and unsure of personal skill competency. The nurse manager learns of this lack of confidence.
 
  Which action by the manager would best benefit this nurse and the unit? 1. Reduce the nurse's client assignment.
  2. Transfer the nurse back to the medical-surgical unit.
  3. Provide written instruction regarding the desired unit specific skills.
  4. Provide additional weeks to orientation with a focus on skill development.

[CAPTAINAMERICA]

Answer to Question 1

4
Rationale 1: Consensus occurs when all parties come together and decide the best solution to the issue.
Rationale 2: In a win-win solution, no one loses. That is not the case in this situation.
Rationale 3: The supervisor is not forcing an immediate end to the conflict, but is calling for a majority vote.
Rationale 4: Someone will win in this case and someone will lose.
Global Rationale:

Answer to Question 2

4
Rationale 1: Reducing the nurse's work load is not addressing the nurse's concerns or requests.
Rationale 2: Transferring the nurse to the medical-surgical unit may add to the stress and is not a win-win situation for both parties.
Rationale 3: Written instructions will not address the nurse's concerns or requests.
Rationale 4: If staff members appear to be under a great deal of stress, the manager must help identify the source and decide how these can be reduced or eliminated. In some cases, additional training or education is necessary.
Global Rationale: