The emergency department manager has been instructed by the CNO ...

[go.lag]

The emergency department manager has been instructed by the CNO (chief nurse officer) to develop a program for emergency preparedness in the event of a biological disaster. The first step in planning a new program for the staff is:
 
  1. Advertise and market the program.
  2. Perform a needs assessment to determine staffs level of knowledge.
  3. Contact the public health department for current information.
  4. Write the course objectives and methods for evaluation.

Question 2

A nurse manager is trying to manage a conflict between a staff nurse and a medical student. Which statement by the manager would the nursing supervisor interpret as following the rules of basic mediation?
 
  1. Both parties need to grow up. They are so immature.
  2. The problem is partially the fault of both parties.
  3. I stopped the conversation frequently to have the parties summarize what was being said.
  4. They just went on and on. I had to stop the discussion because I was out of time.

[javimendoza7]

Answer to Question 1

2
Explanation: 1. The first step in planning any program is a needs assessment. This is the same as the first step
of the nursing process. The manager must first assess the level of knowledge the staff have
regarding the topic. Then the manager is able to determine what education is needed.
Advertising, marketing, obtaining current information, and writing the objectives are all steps
in planning the program, but not the first step.

Answer to Question 2

3
Rationale 1: The manager should protect the party's self-respect. Characterizing them as immature is not appropriate.
Rationale 2: The manager should not put the blame for the problem on the parties involved, but should make them responsible for finding a solution.
Rationale 3: Having the parties summarize the discussion helps to ensure active listening.
Rationale 4: The manager should encourage full discussion and should plan adequate time for this to occur.
Global Rationale: