Answer to Question 1
2
Explanation: 1. Demand management systems focus on predicting and controlling the demand for nurses.
Patient classification systems focus on patient acuity in which data are collected on the current
census. Institutional- and staff-related systems are unique to the facility.
Answer to Question 2
1
Rationale 1: The CNO should investigate the matter to determine what has caused a high turnover in staff. Reviewing exit interview notes of employees who have left and insightful discussion of the matter with current staff will provide the CNO with information regarding the director's management style. Assessment is the first step of the nursing process.
Rationale 2: If the nurse manager thinks all is well, it is unlikely that issues leading to turnover have been reported to the supervisor.
Rationale 3: Other nurse managers will not be likely to have information about this unit that will be helpful.
Rationale 4: The CNO may need to discuss the matter with another administrator at some time, but not until further investigation is conducted.
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