The nurses on a medical-surgical unit are requesting 10-hour ...

[hubes95]

The nurses on a medical-surgical unit are requesting 10-hour shifts. The manager explains their type of unit would not function well with this staffing pattern because:
 
  1. There is no overlap of staff.
  2. There are not enough nurses working during a 24-hour period of time.
  3. This would create discord and confusion with other health care departments.
  4. This staffing pattern would not be cost efficient.

Question 2

A conflict has arisen between two staff nurses who work on the same unit. Which strategy is most important for the nurse manager to consider?
 
  1. Address the conflict in the break room.
  2. Make a timely decision regarding if and when to intervene.
  3. Accept full responsibility for developing a solution.
  4. Redirect expressions of disagreement between the participants.

[enass]

Answer to Question 1

4
Explanation: 1. With 10-hour shifts there is an overlap of staff and for this reason it is not cost efficient for this
type of unit. This would create more nurses working in a 24-hour time period. It should not
affect ancillary departments.

Answer to Question 2

2
Rationale 1: It is generally best to address conflict management in a neutral and confidential territory.
Rationale 2: Conflict management begins with a decision regarding if and when to intervene. Failure to intervene can allow the conflict to escalate, whereas premature intervention can cause individuals to lose self-confidence and avoid risk taking.
Rationale 3: The responsibility for developing a solution to the problem falls on each of the participants, not the mediator.
Rationale 4: Full expression of positive and negative feelings is conducive to conflict resolution.
Global Rationale: