The National Labor Relations Board (NLRB) has certified a union ...

[robinn137]

The National Labor Relations Board (NLRB) has certified a union to be the bargaining agent for a hospital. A nurse working in the hospital has a grievance and says to the nurse manager, Wait until the union gets involved.
 
   Which response by the manager is appropriate? 1. NLRB certification does not mean a union will develop.
  2. A union will not get involved in this situation.
  3. The NLRB is not concerned with your grievance.
  4. The grievance will be resolved with or without the NLRB.

Question 2

The nurse manager asks the staff nurse to work a double shift because the census is high. Although the nurse realizes the staffing for the night shift is low, the nurse has already made a family commitment for the same night.
 
  This is an example of which concept? 1. Intrapersonal conflict
  2. Interpersonal conflict
  3. Intragroup conflict
  4. Intergroup conflict

[mbcrismon]

Answer to Question 1

1
Rationale 1: Certification by the NLRB of a union to be the bargaining agent does not automatically mean employees have a contract.
Rationale 2: The manager has no way of knowing if this grievance will be settled by the time the union is in place.
Rationale 3: Unions do get involved in grievances.
Rationale 4: There is no guarantee that this grievance will be resolved.
Global Rationale:

Answer to Question 2

1
Rationale 1: Intrapersonal conflict occurs when the consequence of real or perceived differences in mutually exclusive goals, values, attitudes, beliefs, feelings, or actions occurs within one individual. In this case, the nurse's conflict is between personal plans and the need to help alleviate the low staffing issue.
Rationale 2: Interpersonal conflict occurs when the consequence of real or perceived differences in mutually exclusive goals, values, attitudes, beliefs, feelings, or actions occurs between two or more individuals.
Rationale 3: Intragroup conflict occurs when the consequence of real or perceived differences in mutually exclusive goals, values, attitudes, beliefs, feelings, or actions occurs within one group.
Rationale 4: Intergroup conflict occurs when the consequence of real or perceived differences in mutually exclusive goals, values, attitudes, beliefs, feelings, or actions occurs between two or more groups.
Global Rationale:

[robinn137]

TYSM

[ricroger]

Wow, this really help