During an interview with a nurse candidate for a position in the ...

[j.rubin]

During an interview with a nurse candidate for a position in the OB department the candidate informs the manager of a difficult experience between the client and a physician.
 
  The nurse had to negotiate between an unhappy client and a difficult physician. Which of the following notations by the manager would describe this situation? 1. The candidate has good negotiation skills.
  2. The candidate has good conflict resolution skills.
  3. The candidate is a client advocate.
  4. The candidate is adaptable.

Question 2

The housekeeping employee asks the employees' agent what role the union representative plays. What answer should the agent provide?
 
  1. They will set wages for union members.
  2. They are responsible for writing floating policy for administration.
  3. They oversee the retirement funds.
  4. They are responsible for administering the contract.

[duke02]

Answer to Question 1

2
Explanation: 1. The candidate may have utilized good negotiation skills but actually a conflict was resolved
between a client and physician. The nurse is a client advocate but this situation does not
provide enough information to choose this answer. The question does not focus on the
candidates degree of adaptability.

Answer to Question 2

4
Rationale 1: Wages are set in the contract.
Rationale 2: Policies are negotiated in the contract.
Rationale 3: Retirement funds are negotiated in the contract.
Rationale 4: The role of administering the contract falls to an individual designated as the union representative.
Global Rationale:

[j.rubin]

TYSM

[EAN94]

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