A nurse manager has required that all nursing staff attend an ...

[c0205847]

A nurse manager has required that all nursing staff attend an in-service on dealing with verbal threats. A staff nurse wonders why this is necessary since, Words don't hurt me. I just ignore them.
 
   What is the nurse manager's most appropriate response to this statement? 1. Don't argue with me, I said everyone has to be in-serviced.
  2. Verbal threats often precede physical violence.
  3. I want my staff to be prepared to handle anything.
  4. This is a requirement from our accrediting agency.

Question 2

The nurse has attended a how to refresher course on successful delegation. Which statement indicates successful learning has taken place?
 
  1. I knew that effective delegation made my job easier, but I never thought about how it could benefit the hospital.
  2. The clients on our unit come and go so frequently that delegation is of little benefit.
  3. I just don't understand why people think delegation is difficult; all you have to do is tell other people what to do.
  4. Now I know that effective delegation means telling my nursing staff when they need to have their regular work done.

[Ksanderson1296]

Answer to Question 1

2
Rationale 1: This response is aggressive and not appropriate.
Rationale 2: Verbal aggression often precedes physical violence; if the situation can be defused at the verbal stage, physical violence may not occur.
Rationale 3: Staff members cannot be expected to handle everything, but they should be prepared to handle common incidents.
Rationale 4: The manager should have a more concrete and personally relevant rationale for this action.
Global Rationale:

Answer to Question 2

1
Rationale 1: Delegation can benefit every level of the organization.
Rationale 2: Delegation can be successfully used in any unit.
Rationale 3: Delegation does not consist of just telling other people what to do.
Rationale 4: The regular work of the staff is done by assignment, not delegation. Delegation is more than just telling staff when to have work done.
Global Rationale: