Choose problems in the workplace occurring because of bullying ...

[AEWBW]

Choose problems in the workplace occurring because of bullying behavior. Select all that apply.
 
  1. Increased turnover in the organization
  2. Increased client satisfaction on the unit
  3. Increased litigation against the organization
  4. Decreased sick call-ins on the unit
  5. Decreased job satisfaction
  6. Decreased nurse recruitments

Question 2

The nurse has made several near errors in client care in the last 2 months. The nurse manager says, These are simple errors. You just aren't listening.
 
   How could the nurse improve listening skills in this situation? Note: Credit will be given only if all correct choices and no incorrect choices are selected. Standard Text: Select all that apply. 1. The nurse should try to think ahead about what the person talking is going to say.
  2. The nurse should hold eye contact with the speaker at all times.
  3. When listening to instructions, the nurse should ask anyone who interrupts to wait a moment.
  4. The nurse should get sufficient time away from work to rest.
  5. The nurse should be careful not to prejudge what the speaker is going to say.

[gasdhashg]

Answer to Question 1

1, 3, 5, 6
Explanation: 1. Any time bullying occurs and is not confronted, the unit and organization are more prone to
turnover, litigation (under the legal doctrine of res ipsa loquitur, or let the master answer),
decreased job satisfaction, and, because of a damaged reputation, a deceased ability to recruit
new staff. Client satisfaction with care suffers because of decreased job satisfaction causing
lower morale and increased sick calls.

Answer to Question 2

3,4,5
Rationale 1: Thinking ahead in conversation interferes with the ability to listen and comprehend.
Rationale 2: Eye contact does not mean the nurse is listening.
Rationale 3: When many people are talking at one time, it is difficult to listen and comprehend.
Rationale 4: Being tired and stressed from too much time at work can cause energy to flag, resulting in difficulty listening.
Rationale 5: Preconceived beliefs about what the speaker is going to say makes it more likely that the nurse is not going to listen effectively.
Global Rationale:

[AEWBW]

Thank you

[gasdhashg]

Happy to help you