A group of nurses has been convened to solve a problem. As the ...

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A group of nurses has been convened to solve a problem. As the first step in this process, the group leader asks for a definition of the problem to be solved. Which statement reflects the best problem statement?
 
  1. Emergency department nurses do not make professional client handoff reports.
  2. Long-term-care facility nurses lack the education to make complete assessments prior to client transfers.
  3. Housekeepers are getting sloppy about cleaning rooms.
  4. Unit clerks have made 10 transcription errors in the last 6 months.

Question 2

The nurse manager asks a group of nurses to work together to create a schedule that will meet the staffing needs of the unit. Each nurse volunteers to gather data prior to the next meeting. Of which type of problem solving is this an example?
 
  1. Negotiation
  2. Collaboration
  3. Compromise
  4. Forcing

[mammy1697]

Answer to Question 1

4
Rationale 1: This is a judgment statement.
Rationale 2: This is a judgment statement.
Rationale 3: Getting sloppy is a judgment statement.
Rationale 4: A good problem statement reflects the facts without judgment as to cause.
Global Rationale:

Answer to Question 2

2
Explanation: 1. Collaboration occurs when all parties use their expertise to problem solve. The group focuses
on problem solving as opposed to competition. Negotiation implies differences in opinions.
Although agreement may be achieved, consensus is not necessarily reached. Compromise
means that neither party gets what he or she wants. Rewards are divided between both parties.
Forcing provides an immediate end to the conflict but fails to resolve the cause of the conflict.

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Correct answers!

[mammy1697]

Great! Please up vote