The nurse executive and the human resources manager of a hospital ...

[darbym82]

The nurse executive and the human resources manager of a hospital meet to discuss the recent increase in nursing turnover. Which statement reflects the best source of information about this increase?
 
  1. What have the exit interviews shown as reasons for the resignations?
  2. Were the reports from nurse managers on resignations completed accurately?
  3. What are the reasons given in the survey mailed out 6 weeks after resignation?
  4. Has the human resources staff been making telephone calls to employees when they turn in their resignation?

Question 2

The nurse is working on a committee charged with the responsibility for making policy decisions for the health care organization. During the work, the nurse has developed a strong belief that the focus of the committee is incorrect.
 
  Which statement by the nurse would be most appropriate? 1. We are going about this all wrong.
  2. We are a good team, but we need to look at this problem from a different viewpoint.
  3. I have to intervene in our work. We are just wasting time.
  4. This is going nowhere. I am resigning.

[amandanbreshears]

Answer to Question 1

3
Rationale 1: Although an exit interview is usually done, it may not be the most effective method of evaluating the employee's satisfaction. An employee may not be fully truthful if he or she intends to use the previous employer as a reference for a future job.
Rationale 2: The nurse manager may or may not be aware of the reasons for nurses leaving their positions and may have a bias toward an unhappy employee.
Rationale 3: A survey mailed weeks after the employee resignation may be the most effective method to measure nursing turnover. Several weeks later an employee may be in a new job, which could allow for a more honest reflection on reasons for leaving the previous position.
Rationale 4: A telephone call from someone in human resources has the same limitations as the person-to-person exit interview.
Global Rationale:

Answer to Question 2

2
Rationale 1: This statement may be correct, but it is not likely to start a calm and focused conversation about the issue.
Rationale 2: When offering criticism, one should always begin the conversation with a compliment.
Rationale 3: Wasting time is a strong statement and is likely to inflame the situation.
Rationale 4: The nurse may feel that continuing on the committee is impossible, but this is not the way to convey that information.
Global Rationale:

[darbym82]

Correct answers!

[amandanbreshears]

Great! Please up vote