Which indicates the final activity in continuously enhancing ...

[deesands]

Which indicates the final activity in continuously enhancing communication skills?
 
  1. Think about the goals of the communication.
  2. Develop an appropriate and thoughtful response.
  3. Decide how to say what you want conveyed.
  4. Ensure the communication was understood.

Question 2

A nurse is being terminated due to continued violation of hospital policy. What statements by the manager are appropriate? Note: Credit will be given only if all correct choices and no incorrect choices are selected.
 
  Standard Text: Select all that apply. 1. Your actions have been degrading to the profession.
  2. You may wish to resign rather than being terminated.
  3. Human resources will answer any questions you may have about benefits.
  4. I'm sorry you could not be happy here.
  5. You are being terminated for the policy violations I have just outlined.

[sarah_brady415]

Answer to Question 1

4
Explanation: 1. Ensuring all parties understood the communication is the last step since it involves evaluation.
The others are earlier steps. Thinking about the goals is assessment, and both deciding how to
say the message and developing the response are implementations.

Answer to Question 2

2,3,5
Rationale 1: The nurse manager should not make statements of opinion during the termination process.
Rationale 2: In many cases, the nurse will choose to resign rather than being terminated.
Rationale 3: The terminated employee may have rights to some benefits. The HR department should handle those questions.
Rationale 4: The manager has no idea if the nurse was happy or not and should not be personally involved in the situation.
Rationale 5: The manager should outline the violations that led up to the termination and should make it clear that the violations are the reason for the termination.
Global Rationale:

[deesands]

Wow, this really help

[jackie]

Excellent