There is a shortage of nurses on weekends. The unit manager asks ...

[fnuegbu]

There is a shortage of nurses on weekends. The unit manager asks nurses to work every other weekend in return for an additional 8 hours of paid vacation per month. Which type of power is this manager using?
 
  1. Legitimate power
  2. Expert power
  3. Referent power
  4. Reward power

Question 2

An inexperienced speaker is practicing her speech delivery. Which indicates a lack of understanding how easily communication is distorted?
 
  1. I know I can better connect with my audience with good eye contact.
  2. If I repeat a complicated section in another way, comprehension is improved.
  3. If I know the background of the audience, it can help with tailoring the content.
  4. The topic is not complicated, so I dont have to worry about misunderstanding.

[Tonyam972]

Answer to Question 1

4
Rationale 1: Legitimate power is the authority to make a request of staff.
Rationale 2: Expert power is based on a manager having unique skills or knowledge.
Rationale 3: Referent power is based on the employees' respect for a manager. They comply with requests out of respect for the manager.
Rationale 4: Reward power is based on the inducements a manager can offer a staff. In this case the manager can offer increased benefits.
Global Rationale:

Answer to Question 2

4
Explanation: 1. It does not matter how uncomplicated the topic is, misunderstandings and distortions can still
occur. Eye contact, repeating the message, and tailoring the message can all assist in keeping
the message clear.