A risk manager generally uses root cause analysis to investigate ...

[nummyann]

A risk manager generally uses root cause analysis to investigate incidents. What are the likely outcomes of this action? Note: Credit will be given only if all correct choices and no incorrect choices are selected.
 
  Standard Text: Select all that apply. 1. There is disagreement over the cause of the incident.
  2. There are insufficient resources to make needed changes to prevent similar incidents.
  3. The system or process causing the incident is identified and corrected.
  4. Improvements to the system are widespread.
  5. Sufficient evidence is acquired so that management is comfortable in making needed changes.

Question 2

An emergency department (ED) manager is disciplining a nurse with a history of multiple client and staff complaints. The last disciplinary action was a verbal warning.
 
  If the institution follows the progressive method of addressing disciplinary issues, the manager would prepare for which action? 1. A written warning
  2. A counseling session
  3. Another verbal warning
  4. Termination

[Loise Hard]

Answer to Question 1

1,2
Rationale 1: Professional disagreements often occur as root cause analysis is being conducted.
Rationale 2: Often the root cause analysis takes up so much time and so many resources that no changes are ever made.
Rationale 3: Root cause analysis generally looks for the sharp end or the person who made the error, rather than looking for the system or process that allowed the error to occur.
Rationale 4: Root cause analysis generally does not result in widespread system improvement.
Rationale 5: Root cause analysis takes time and resources. Generally there is little management support for changes due to the length of time from the incident.
Global Rationale:

Answer to Question 2

1
Rationale 1: A written warning is the next step in progressive discipline.
Rationale 2: A counseling session is part of the verbal warning process.
Rationale 3: The progressive discipline method does not have provision for a second verbal warning.
Rationale 4: Termination does not occur until there has been a verbal warning, a written warning, and a suspension.
Global Rationale: