The nurse has expressed job dissatisfaction to the unit manager. ...

[lb_gilbert]

The nurse has expressed job dissatisfaction to the unit manager. The manager assigns another staff member as a coach for this nurse. What is the most important aspect of the coach's job?
 
  1. Get the nurse to explain the cause of the dissatisfaction.
  2. Conduct the relationship in a confidential manner.
  3. Encourage the nurse to stay in the organization.
  4. Help the nurse increase bedside skill competency.

Question 2

The nurse has been asked to assume a first-level management role on the nursing unit. Which statement indicates that this nurse will need further mentoring in the new role?
 
  1. I won't be able to increase my team's motivation. That has to come from within them.
  2. As a manager, I will be available for my team if problems with clients arise.
  3. One of my roles will be to make sure assignments are clear and understandable.
  4. I will still be responsible for the care being provided even if I am off the unit during the day to attend meetings.

[ebonylittles]

Answer to Question 1

2
Rationale 1: This is an important strategy, but is not the most important aspect of the relationship.
Rationale 2: The relationship and the information divulged must be treated in a confidential manner.
Rationale 3: While it is important to try to get the nurse to stay if possible, this is not the most important aspect of this relationship.
Rationale 4: There may be nothing wrong with bedside skills. Even if that is the case, this is not the most important aspect.
Global Rationale:

Answer to Question 2

1
Rationale 1: Managers can affect motivation by developing strategies and possible incentives. The other options are true management functions.
Rationale 2: Being available for consultation or help with assignments is one of the roles of the first-level manager.
Rationale 3: First-level managers are responsible for supervising the work of nonmanagerial personnel and the day-to-day activities of a specific work unit or units. Clarity of assignment is part of this supervision.
Rationale 4: First-level managers are responsible for attending meetings and may be away from the unit while retaining responsibility for the care being provided.
Global Rationale:

[lb_gilbert]

Gracias!

[diana chang]

Excellent