Author Question: Which of the following factors is identified as a factor that increases patient satisfaction? 1. ... (Read 67 times)

jazziefee · **on:** Jul 8, 2018

Which of the following factors is identified as a factor that increases patient satisfaction?

1. Location of the HCO
2. Shared governance in the HCO
3. Type of third-party payer
4. Following the PSDA

Question 2

What is an important factor in determining if the PSDA must be followed?

1. The HCO receives Medicare payments for services.
2. The patient is a U.S. citizen and lives in the state.
3. The patient asks that the PSDA be followed.
4. The HCO gets payment from multiple third-party payers.

tuwy · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

2
Explanation: 1. Location may be important to a patient, but was not identified as a major factor in the book.
2. HCOs that use shared governance receive higher patient satisfaction.
3. Type of third-party payer is not major factor related to patient satisfaction.
4. The PDSA law is important, but not directly related to patient satisfaction.

Answer to Question 2

1
Explanation: 1. Any HCO that receives federal funding, such as Medicare payment, must follow this law.
2. The meeting of the law's requirements is not related to citizenship or residency.
3. The meeting of the law's requirements is not related to patient preferences.
4. The meeting of the law's requirements is not related to multiple third-party payers.