The health facility serves a large minority population with its ...

[WhattoUnderstand]

The health facility serves a large minority population with its own particular language. How would this population best be included in the agency's culture?
 
  1. Use family members as interpreters.
  2. Computer programs with common phrases available to patients and staff.
  3. A list of interpreters available for calling in when needed.
  4. Staff representative of the minority and other staff with bilingual skills.

Question 2

A health agency with a consonant culture will demonstrate which signs or symbols of its culture? Select all that apply.
 
  1. Each care unit has its own dress code, which is displayed prominently on its bulletin board.
  2. Administrative offices are located in a separate building.
  3. Employee articles about satisfying patient care experiences are included in the agency's newsletter.
  4. Separate snack areas are established on each unit, replacing the central cafeteria.
  5. There is agency wide staff participation in the annual summer picnic.

[Hikerman221]

Answer to Question 1

4
Explanation: 1. Family members have too personal an investment to serve as interpreters.
2. Computer programs are impersonal.
3. Call-in interpreters are impersonal and may not be available when needed and in a timely fashion.
4. Minority-affiliated and bilingual staff who provide the direct care would provide a personal contact, establish trust, and serve as a visible sign of the agency's commitment to serving that population.

Answer to Question 2

3, 5
Explanation: 1. This is a symbol of separation in the agency.
2. This is a symbol of separation in the agency.
3. This indicates a sharing and pride in a job well done.
4. This is a symbol of separation in the agency.
5. This indicates a sharing spirit.