The human resources (HR) department is developing a newspaper ...

[Wadzanai]

The human resources (HR) department is developing a newspaper advertisement for nurse positions. In order to meet National Academy (NAM) guidelines, which information technology skills should be included as a job requirement? Select all that apply.
 
  1. Use of presentation software
  2. Use of the Internet
  3. Basic computer programming
  4. Basic hardware troubleshooting
  5. Ability to transfer files

Question 2

Many strategies have been identified to prevent or decrease stress and incivility in the work setting. What strategies would be helpful? Select all that apply.
 
  1. Clarify expectations of how assignments are to be completed.
  2. Hold the overall expectation that the work will be done.
  3. Accept the staff member's apologies for poor performance.
  4. Avoid being defensive.
  5. Seek out the truth of situations.

[dominiqueenicolee]

Answer to Question 1

1, 2, 5
Explanation: 1. Use of word processing, presentation, and data analysis software is one of the IOM/NAM guidelines.
2. Searching, retrieving, managing, and making decisions using electronic data from internal information databases and external online databases and the Internet is one of the IOM guidelines.
3. Computer programming skills are not included in the IOM/NAM's guidelines.
4. Trouble shooting hardware or software is not included in the IOM/NAM's guidelines.
5. Communication using e-mail, instant messaging, listservs, and file transfers is one of the IOM/NAM guidelines.

Answer to Question 2

1, 2, 4, 5
Explanation: 1. Clarifying expectations will leave no doubt of what is to be done and will combat the passive resistance for fulfilling tasks that is common in passive-aggressive behavior.
2. Holding high expectations will combat the passive resistance for fulfilling tasks that is common in passive-aggressive behavior.
3. Apologizes and excuses for work undone or problems caused by employee's passive-aggressive behaviors should not be tolerated.
4. The manager should avoid being defensive.
5. Seeking the truth and expecting facts will drive performance.