The hospital has established a nursing work team to develop a new ...

[rl]

The hospital has established a nursing work team to develop a new system for delivering shift reports information. Which line of communication will be used for most of this team's work?
 
  1. Upward
  2. Downward
  3. Lateral
  4. Diagonal

Question 2

A new management company has acquired a hospital. Since the acquisition, the hospital's name has changed, a new vision statement has been distributed, the department structure has changed, and the staff's cafeteria discount has be eliminated.
 
  Management has plans for many additional changes. What should happen at this point? 1. Management should refrain from making any additional changes for a few months.
  2. Management should continue to make changes, but at a rate no faster than 1 change a month.
  3. Management should abandon plans for any additional changes.
  4. Management should institute the remaining changes as quickly as possible.

[nmyers]

Answer to Question 1

3
Explanation: 1. There will likely be some upward communication as reports are made to superiors, but this is not the major line of communication that will be used.
2. There will be downward communication as the team receives its charge, but this is not the major line of communication that will be used.
3. While all four lines of communication will likely be used in this work, the majority will be between staff members that are in the same or similar hierarchical levels. This is the definition of lateral communication.
4. There may be some diagonal communication if the team works with staff members that are from different hierarchical levels, but this will not be the major line of communication used.

Answer to Question 2

1
Explanation: 1. This staff has experienced significant changes and may need a break from change for a few months.
2. This option would have the effect of keeping the staff out of equilibrium.
3. It is not necessary to abandon plans for the changes, but staff needs to be free of changes for a period of time.
4. This quick strike method may result in irretrievable disequilibrium in the staff, which could adversely impact patient care and safety.

[rl]

TYSM

[Jossy]

Gracias!