Author Question: The nurse manager would like to increase staff feedback. Which action would encourage the staff to ... (Read 89 times)

littleanan · **on:** Jul 8, 2018

The nurse manager would like to increase staff feedback. Which action would encourage the staff to give feedback to the manager?

1. Using the grapevine
2. Written communication
3. Downward communication
4. Walk-around management

Question 2

A patient's finger stick blood sugar registers 70. The nurse must follow the policy and procedure for caring for a patient with hypoglycemia. This is an example of what type of decision-making process?

1. Programmed decision-making
2. Crisis decision making
3. Time-limited decision making
4. Non-routine decision-making

patma1981 · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

4
Explanation: 1. Using the grapevine can be damaging. The grapevine consists of comments that are not documented, that can be falsely reported, or easily misunderstood.
2. This type of communication is more cumbersome and will not allow spontaneous feedback to the manger.
3. Downward communication focuses on the superior telling the subordinate what to do. It does not allow for feedback unless feedback is requested.
4. Walk-around management allows the manager to be present on the unit so that staff can approach the manager with comments and issues.

Answer to Question 2

1
Explanation: 1. Programmed decision making is more repetitive and routine and typically related to a policy or procedure.
2. The situation is not a crisis.
3. This is not a time-limited situation.
4. Non-routine decision-making is not routine, can be crisis-oriented, and can require more time and consultation with others.