Which situations illustrate barriers to communication? Select all ...

[erika]

Which situations illustrate barriers to communication? Select all that apply.
 
  1. The nurse uses active listening when completing the admission interview of a new patient.
  2. The nurse assistant frowns and crosses her arms when the nurse is giving instruction.
  3. The nurse asks says to the patient, Tell me about why you came to the hospital today.
  4. The nurse assistant says, Show me how you want input and output recorded.
  5. The nurse always says, it will be alright when there is a problem on the unit.

Question 2

During the change process to implement an electronic medical record, a nurse manager says, We are experiencing a 'slow death'. What evidence would the manager have to support this conclusion?
 
  1. Work processes seem scattered
  2. Staff burnout with complaints increasing
  3. Use of a detailed project plan
  4. Staff refusing to assume more assignments

[mmpiza]

Answer to Question 1

2, 5
Explanation: 1. Active listening is helpful in understanding the message being delivered.
2. This posture is a defensive stance and sends a message of disapproval, which can shut down or change communication.
3. This is an open-ended question that should encourage elaboration by the patient.
4. This is a direct question that requires a direct answer. This style is helpful when asking for direction.
5. This overuse of reassuring statements can cut off communication.

Answer to Question 2

3
Explanation: 1. Inability to do work effectively is a sign of 'slow death.'
2. Staff burnout is a sign of 'slow death.'
3. Using a detailed plan is a positive step and should not lead to 'slow death' during change.
4. Staff who are less enthusiastic is a sign of 'slow death.'

[erika]

Thank you

[mmpiza]

Happy to help you