Initial conflict resolution includes using which strategy? 1. ...

[genevieve1028]

Initial conflict resolution includes using which strategy?
 
  1. Developing more self-confidence.
  2. Avoiding the situation.
  3. Questioning throughout the process.
  4. Obtaining a neutral third party to assist.

Question 2

The patient is angry about the nursing care delivered on the past two shifts and demands to see his medical record. What should the nurse consider prior to granting this request?
 
  1. The patient always has the right to view his medical record.
  2. In some cases, the patient does not have the right to view his medical record.
  3. The patient does not have the right to view his medical record.
  4. The patient must have permission from the physician prior to viewing the medical record.

[Sierray]

Answer to Question 1

3
Explanation: 1. This is a by-product of the conflict resolution process. It should not be necessary to wait until self-confidence is developed to address the conflict resolution process.
2. If a conflict is not identified, it can damage patient care and staff relationships.
3. It is important to ask about behaviors that started the conflict and to explore how to avoid them in the future.
4. This may be necessary if no opportunity for cooperative problem solving can be identified. It should not be used in the initial stages of conflict resolution.

Answer to Question 2

2
Explanation: 1. This is not true in every case.
2. In most cases, the patient does have the right to view the medical record, but there are some exceptions to this rule. The nurse should review the policy and procedure manual for these exceptions.
3. In most cases, the patient does have this right.
4. There is no requirement for approval of the physician.

[genevieve1028]

TYSM

[kthug]

Gracias!