Author Question: A nursing leader observes conflict in the team. The leader's response to this conflict should be ... (Read 133 times)

melina_rosy · **on:** Jul 8, 2018

A nursing leader observes conflict in the team. The leader's response to this conflict should be based on which principle?

1. Information and expertise from sources external to the team cause erosion of teamwork.
2. Conflict that is focused on differing personalities is acceptable as long as agreement regarding work issues exists.
3. Total agreement on all matters is not as important as general agreement among members to support decisions of the team.
4. Personal feelings or reactions of members regarding decisions always must be aired immediately.

Question 2

Which scenarios are examples of issues facing nursing in an age of healthcare change? Select all that apply.

1. Six of the 18 nurses working on a unit speak English as their second language.
2. The hospital has decreased medication errors dramatically in each of the last two quarters.
3. The unit manager has been asked to use a creative strategy for scheduling with fewer staff.
4. There was a report on the nightly news about recruitment and retention of nurses.
5. An Emergency Room nurse was injured by a patient seeking drugs.

brbarasa · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

3
Explanation: 1. External expertise can be valuable to team deliberations and decisions.
2. Conflicts over issues can be healthy, whereas conflicts based on personalities are destructive.
3. The team thrives on a history of support and accomplishment of goals in spite of variations in member's outlooks.
4. Personal feelings or reactions should be aired in controlled, constructive, and appropriate ways, which may not occur immediately.

Answer to Question 2

1, 3, 4, 5
Explanation: 1. An issue is the need for nurses to work as a team, despite differences in age, language, and culture.
2. There is a need to develop a culture of safety, which this hospital is doing already.
3. An issue is the need to be creative in doing more with less.
4. An issue is the increasing press coverage of recruitment and retention of nurses.
5. An issue is the increase in workplace violence.