Author Question: What are some tools available for the nurse manager to use for conflict resolution? (Select all that ... (Read 62 times)

roselinechinyere27m · **on:** Jul 8, 2018

What are some tools available for the nurse manager to use for conflict resolution? (Select all that apply.)

a. Prevention
b. Negotiation
c. Cooperation
d. Resentment
e. Rejection

Question 2

In an escalating situation, the nurse should observe certain rules to protect herself from violence. Which of the following are good rules to keep in mind if one is ever in a violent situation? (Select all that apply.)

a. Remove yourself from the situation.
b. Speak loudly with authority.
c. Call for help.
d. Do not allow the person to stand between you and the door.
e. Stand in a corner against a wall.

ally · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: A, B, C
Options A, B, and C are an approach to resolving conflict. The other options are not appropriate ways to resolve conflict.

Answer to Question 2

ANS: A, C, D
Protecting yourself by removal from the situation is one of the best actions that can be taken. Protecting yourself by calling for help is one of the best actions that can be taken. Not allowing the person to come between you and safety is a good rule of thumb. Options B and E do not provide protection.