. A nurse has responded to a patient's call light for the fourth ...

[ishan]

. A nurse has responded to a patient's call light for the fourth time in the past hour only to be berated by the patient for taking so long to come to the bedside.
 
  Rather than responding in a
  confrontational tone the nurse has paused to think of the best response to the patient's
  statements. In doing so, the nurse has exhibited
 
  A) self-regulation.
  B) sympathy.
  C) manipulation.
  D) self-strategy.

Question 2

A patient is receiving a transfusion of packed red blood cells and consequently requires frequent vital signs. A set of vital signs was just due during the nurse's scheduled lunch break and so a colleague took the patient's vital signs.
 
  After returning from lunch, the nurse
  confirmed with the colleague that the scheduled vital signs were taken, to which the colleague
  replied, Yes, it seems like I'm covering you a whole lot lately. How should the nurse best
  respond to the colleague's statement?
 
  A) I don't think that's a fair thing to say because I can't help when a set of vitals are due.
  B) If you're implying that I don't pull my weight I think that you're badly mistaken.
  C) Well, what goes around comes around, right?
  D) Could you explain what you mean by that?

[Perkypinki]

Answer to Question 1

Ans: A
Self-regulation refers to the ability to control inappropriate impulses and to think
before acting or speaking. Research on mindfulness training indicates it is a positive strategy
for managing emotionally charged situations. The nurse has not acted in a manipulative way.
Sympathy involves feeling sorrow for another person's pain, a dynamic that is not evident in
this interaction.

Answer to Question 2

Ans: D
An important principle of communication is to ensure that meanings are clearly
understood by both parties. This is especially true in the case of a statement that may be
accusatory. Responding confrontationally or sarcastically is rarely appropriate.

[ishan]

Excellent

[Joy Chen]

Gracias!