There are steps that nurse managers can take when dealing with ...

[tingc95]

There are steps that nurse managers can take when dealing with problem employees. One of these steps is to:
 
  a. Provide on-the-job training
  b. Identify symptoms of the problem
  c. Send the employee to the human resources department
  d. Request a drug screen

Question 2

As an employee benefit, the hospital provides tuition assistance for employees who pursue further education for professional development provided they agree to work at least 2 years after they complete their studies.
 
  This can be viewed as what type of modification of employee behavior?
  a. Reinforcement
  b. Shaping
  c. Extinction
  d. Punishment

[Jmfn03]

Answer to Question 1

ANS: B
Substance abusers, angry or withdrawn workers, personnel with excessive absenteeism, and an employee who is being terminated provide challenges to nurse managers. In each case the manager must be alert to symptoms of problems, help the employee solve the problem, and evaluate the results.

Answer to Question 2

ANS: A
Positive reinforcement increases the probability of a recurrence of desired behavior. A number of stimuli, such as assistance with tuition, can be used to reinforce behavior. Recognition is one of the easiest, cheapest, and most universally effective reinforcers.