10. The nurse manager discovers that the nurse has been arriving ...

[krzymel]

10. The nurse manager discovers that the nurse has been arriving late to work frequently. This practice has been disruptive to the other staff members. Which of the following is the nursing manager's best course of action?
 
  1. The nurse manager meets with the nurse and praises the nurse's desirable behavior.
  2. The nurse manager meets with the nurse and provides information about the organization's termination process.
  3. The nurse manager meets with the nurse and provides constructive criticism about how to avoid future late arrivals.
  4. The nurse manager meets with the unit's immediate supervisor to brainstorm about methods to prevent the nurse from filing a grievance against the nurse manager.

Question 2

11. The nurse manager is apprehensive about conducting a performance appraisal interview with a nurse.
 
  The nurse manager feels the nurse's care is substandard, and seeks to discuss specific ways to improve the nurse's ability to provide care. How should the nurse manager conduct this interview?
  1. Place the evaluation in an envelope with specific information about ways to correct the nurse's behavior in the nurse's mailbox on the unit.
  2. The nurse manager should schedule private time with the nurse to discuss the performance appraisal.
  3. The nurse manager should allow the human resources department personnel to conduct the interview.
  4. The nurse manager should allow one of the nurse's peers to review the evaluation for accuracy prior to the interview.

[onowka]

Answer to Question 1

Answer: 3

Rationale: It is important for the nurse manager to counsel with a nurse about undesirable behavior. This meeting should include constructive criticism, ways to correct the problem, and a look to the future with a positive attitude. The nurse manager should share information with the nurse about desirable behaviors, as well as the current problem. The nurse manager can brainstorm with the nurse about ways to prevent the problem from occurring. The nurse manager should seek information from the nurse to understand why the problem is occurring. Following the steps outlined when counseling the nurse will help protect the rights of the nurse and the facility.

Answer to Question 2

Answer: 2

Rationale: The nurse deserves to be part of a two-way evaluation. The nurse and nurse manager must meet in person to conduct the interview. Each step of the process must be included. The nurse manager should allow for an adequate amount of uninterrupted private time with the nurse to conduct the interview. The nurse manager has no reason to bring human resources into this interview. No grievance has been filed. The nurse manager should never share negative information about a nurse with the nurse's peers.

[krzymel]

Excellent

[laurnthompson]

TYSM