This topic contains a solution. Click here to go to the answer

Author Question: The primary care physician's office employs five nurses and two unlicensed assistive personnel. One ... (Read 81 times)

lak

  • Hero Member
  • *****
  • Posts: 546
The primary care physician's office employs five nurses and two unlicensed assistive personnel. One nurse has the role of manager. One member of the staff is the best friend of the nurse manager.
 
  The other nurses and office staff think there is favoritism and unfair division of workload because of this relationship. Evaluate this situation, and then choose the most appropriate action needed when the nurse manager overhears the staff's comments.
 
  1. The primary care provider should make a decision about how best to minimize the perception of favoritism.
  2. The nurse manager should discuss the issue with her friend and decide how to
  minimize the perception of favoritism.
  3. The nurse manager should meet to discuss the staff's concerns and then ask for
  input to promote a more equitable distribution of the workload.
  4. The nurse manager should ignore her friend at work to reduce the appearance of
   favoritism.

Question 2

Which statement best describes how a nurse manager might facilitate a positive change in an employee?
 
  1. The nurse manager threatens to decrease evaluation scores if the behavior
  continues.
  2. At the end of each week, the nurse manager will offer verbal encouragement to
  the staff member if the desired level of behavior is met.
  3. If the behavior continues, the nurse manager will order the staff member to work
  overtime.
   4. The nurse manager threatens to refuse break periods if the behavior continues.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question
Marked as best answer by a Subject Expert

jsm54321

  • Sr. Member
  • ****
  • Posts: 328
Answer to Question 1

Answer: 3

Rationale: Upon hearing of the staff's perception, the nurse manager should openly discuss it with the staff members to facilitate open, honest communication. Inviting staff to contribute to the solution fosters respect and intentionality towards a team effort. The primary care provider should not be involved in a nursing decision. It will not help decrease the perception of favoritism if the nurse manager and her friend make the decision. The nurse manager needs to take the initiative to discuss it with the staff before the staff have opportunity or need to confront the issue. Ignoring the problem will do little to reduce the tensions that are resulting in the office environment.

Answer to Question 2

Answer: 2

Rationale: When the nurse manager facilitates behavior changes instead of ordering them, staff are much more motivated to change unwanted behaviors. Positive reinforcements are more likely to promote positive changes. Threats are not a productive manner in which to motivate staff. The evaluation process will be called into play if the staff member does not conform to the desired level of behavior, but it should be a known consequence for behaviors noted, not based upon threats. Working overtime is based upon need for the unit, not related to staff member discipline. Legally, members of the nursing staff are entitled to break periods. Restricting lunch or break periods for discipline could be cause for the nurse manager to receive a reprimand.




lak

  • Member
  • Posts: 546
Reply 2 on: Jul 8, 2018
Wow, this really help


Viet Thy

  • Member
  • Posts: 329
Reply 3 on: Yesterday
:D TYSM

 

Did you know?

Glaucoma is a leading cause of blindness. As of yet, there is no cure. Everyone is at risk, and there may be no warning signs. It is six to eight times more common in African Americans than in whites. The best and most effective way to detect glaucoma is to receive a dilated eye examination.

Did you know?

Most women experience menopause in their 50s. However, in 1994, an Italian woman gave birth to a baby boy when she was 61 years old.

Did you know?

The familiar sounds of your heart are made by the heart's valves as they open and close.

Did you know?

It is widely believed that giving a daily oral dose of aspirin to heart attack patients improves their chances of survival because the aspirin blocks the formation of new blood clots.

Did you know?

Since 1988, the CDC has reported a 99% reduction in bacterial meningitis caused by Haemophilus influenzae, due to the introduction of the vaccine against it.

For a complete list of videos, visit our video library