Susan, a new graduate, is upset that so many staff have been ...

[gonzo233]

Susan, a new graduate, is upset that so many staff have been absent lately from the unit. She declares to you that all absenteeism could be eliminated with proper management. Your response is based on understanding that:
 
  a. Not all absenteeism is voluntary.
  b. High personal control contributes to absenteeism.
  c. Direct discussions with employees who have high levels of absenteeism are not recommended.
  d. All absenteeism is related to personal issues and needs.

Question 2

During unit staff meetings, you observe that Marg rolls her eyes and snorts whenever Julia makes a comment. Your first response as a unit manager is to:
 
  a. Discuss what you have observed with Marg.
  b. File immediate documentation in Marg's personnel file.
  c. Ask Julie to monitor Marg's behavior during meetings.
  d. Ignore the behavior, as Marg is one of your strongest nurses.

[heyhey123]

Answer to Question 1

ANS: A
Not all absenteeism is voluntary or preventable, which means that absenteeism can never be fully eliminated. Absenteeism can result from personal issues and needs, work dissatisfaction, and involuntary reasons such as jury duty.

Answer to Question 2

ANS: A
Incivility must be addressed. The initial step in addressing it is discussion with Marg, and if the behavior continues, then written documentation should be filed in Marg's personnel file. Monitoring and follow-up are your responsibility as the unit manager.

[gonzo233]

TYSM

[Sarahjh]

Excellent