Author Question: The staff development educator developed strategies to help nurse managers actively listen. ... (Read 452 times)

daltonest1984

  • Hero Member
  • *****
  • Posts: 536
The staff development educator developed strategies to help nurse managers actively listen. Guidelines for active listening include which of the following?
 
  a. Speed up your internal processes so that you can process more data.
  b. Realize that the first words of the sender are the most important.
  c. Be prepared to make an effective judgment of the communication sender.
  d. Cultivate a desire to learn about the other person.

Question 2

The chief nursing officer decided that the nurse managers need a series of staff development programs on team-building through communication and partnerships.
 
  She understood that the nurse managers needed to build confidence in ways of handling various situations. The greatest deterrent to confidence is:
 
  a. Lack of clarity in the mission.
  b. Lack of control of the environment.
  c. Fear that one can't handle the consequences.
  d. Fear that the boss will not like one's work.



chevyboi1976

  • Sr. Member
  • ****
  • Posts: 344
Answer to Question 1

ANS: D
Active listening means suspending judgment about what is about to be said and listening to all that is said (and not just the first or last words). It is motivated by a genuine desire to learn about the other person.

Answer to Question 2

ANS: C
Fear of not being able to manage consequences undermines confidence and a sense of competency.



Related Topics

Need homework help now?

Ask unlimited questions for free

Ask a Question


 

Did you know?

There are actually 60 minerals, 16 vitamins, 12 essential amino acids, and three essential fatty acids that your body needs every day.

Did you know?

HIV testing reach is still limited. An estimated 40% of people with HIV (more than 14 million) remain undiagnosed and do not know their infection status.

Did you know?

Eat fiber! A diet high in fiber can help lower cholesterol levels by as much as 10%.

Did you know?

About one in five American adults and teenagers have had a genital herpes infection—and most of them don't know it. People with genital herpes have at least twice the risk of becoming infected with HIV if exposed to it than those people who do not have genital herpes.

Did you know?

The liver is the only organ that has the ability to regenerate itself after certain types of damage. As much as 25% of the liver can be removed, and it will still regenerate back to its original shape and size. However, the liver cannot regenerate after severe damage caused by alcohol.

For a complete list of videos, visit our video library