Author Question: A nurse manager was orienting new staff members to computerized charting. To understand computerized ... (Read 91 times)

Brittanyd9008 · **on:** Jul 8, 2018

A nurse manager was orienting new staff members to computerized charting. To understand computerized charting, staff members must understand informatics. The three core concepts in informatics are:

a. Hardware, software, and printers.
b. Data, information, and knowledge.
c. Decision making, data gathering, and reporting.
d. Wireless technology, voice recognition, and handheld devices.

Question 2

As a new manager in the ED, you meet with each of the staff to ask about their priorities and what they think is going well in the department or what is of concern to them.

Almost all of the staff express frustration and distress at being treated rudely or disrespectfully by patients, staff from other departments, and physicians and complain that they feel that nurses in the ED are not valued. With the staff, you brainstorm to raise the profile of nurses. Which of the following strategies would be most effective? (Select all that apply.)

a. Requesting increased compensation
b. Speaking positively about one's work
c. Dressing and grooming in a clean and neat manner
d. Using titles (e.g., Mr., Mrs., Ms.) and last names
e. Submitting a written complaint to senior administration regarding rude behaviors
f. Developing a code of conduct for the ED staff.

manuelcastillo · **Reply #1 on:** Jul 8, 2018

Answer to Question 1

ANS: B
Informatics is the application of technology to all fields of nursing to facilitate and extend nurses' decision-making abilities and to support nurses in the use, storage, and linkage of clinical information to provide effective and efficient patient care.

Answer to Question 2

ANS: B, C, D, F
Demonstrating a positive and professional attitude about being a nurse to nursing colleagues, patients and their families, other colleagues in the workplace, and the public facilitates the exercise of power among colleagues while educating others about nurses and nursing. A powerful image is an important aspect of demonstrating this positive professional attitude and includes how we identify ourselves, how we dress, whether we are punctual for commitments, and whether we speak positively about our work. Bullying and incivility are negative expressions of power that can affect patient outcomes. The Joint Commission standard demands that leaders ensure that a code of conduct is implemented to ensure patient safety and a culture of quality.