When working in situations that involve conflict, the nurse ...

[kfurse]

When working in situations that involve conflict, the nurse recognizes that which of the following is true in relation to conflict?
 
  a. Conflict always leads to impaired relationships.
  b. Conflict arises from compatible goals and needs.
  c. Most people experience conflict as a lack of discomfort.
  d. Conflict serves as a warning that something in the relationship needs closer attention.

Question 2

Which of the following best describes the goal of assertiveness?
 
  a. Offering responses that contain you statements
  b. Indirect communication
  c. Standing up for one's personal rights
  d. Ignoring the rights of others

[welcom1000]

Answer to Question 1

ANS: D
Conflict has been defined as tension arising from incompatible goals or needs, in which the actions of one frustrate the ability of the other to achieve a goal, resulting in stress or tension. Conflicts in any relationship are inevitable: they serve as warning that something in the relationship needs closer attention. Conflict can lead to improved relationships. Conflict has been defined as tension arising from incompatible goals or needs. Most people experience conflict as discomfort.

Answer to Question 2

ANS: C
Assertive behavior is defined as setting goals; acting on those goals in a clear, consistent manner; and taking responsibility for the consequences of those actions. Assertive communication is conveying this objective in a direct manner, without anger or frustration. The assertive nurse is able to stand up for personal rights and the rights of others.