When therapeutically communicating with a client who has just ...

[LCritchfi]

When therapeutically communicating with a client who has just found out he is HIV- positive, the nurse should focus on
 
  a. professional needs.
  b. an unlimited time frame for communication.
  c. verbal communication only between the client and the nurse.
  d. achieving identified health-related goals.

Question 2

When educating staff about how to reduce errors and increase safety, the nurse manager emphasizes the importance of communication that is (Select all that apply.)
 
  a. clear.
  b. vague.
  c. timely.
  d. accurate.
  e. unambiguous.

[johnpizzaz]

Answer to Question 1

ANS: D
Therapeutic communication is defined as a dynamic interactive process consisting of words and actions and entered into by a clinician and client for the purpose of achieving identified health-related goals. Originally conceptualized by Jurgen Ruesch in 1961, communication skills are essential drivers for developing therapeutic relationships and facilitating interdisciplinary collaborative communication with clients and families. Fundamental forms of health communication include verbal and written words and nonverbal communicative behaviors.

Answer to Question 2

ANS: A, C, D, E
Changes in communication to reduce errors and increase safety need to be institutionalized at the system level and implemented consistently at the staff level. Safe communication about client care matters needs to be clear, unambiguous, timely, accurate, complete, open, and understood by the recipient to reduce errors. Safe communication about client matters should be clear, not vague.

[LCritchfi]

Excellent

[sultansheikh]

Wow, this really help